Privacy Policy

1. Introduction

ResponseLoop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified customer feedback management platform.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Email address for account creation and communications
• Name and contact information
• Company information
• Payment information (processed securely by third-party providers)

2.2 Feedback Data

As part of our service, we process customer feedback data that you connect from various platforms including:

• App store reviews and ratings
• Social media mentions and comments
• Support ticket content
• Survey responses
• Other feedback sources you connect to our platform

2.3 Technical Information

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and analytics

3. How We Use Your Information

We use your information to:

• Provide and maintain our feedback management service
• Process and analyze customer feedback data
• Send you service-related communications
• Improve our platform and develop new features
• Provide customer support
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With trusted service providers who assist in operating our platform
• When required by law or to protect our legal rights
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• EU-based hosting for GDPR compliance

6. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at privacy@responseloop.io

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Feedback data is typically retained according to your subscription plan and data retention settings.

8. International Transfers

Your data is primarily processed and stored within the European Union. Any international transfers are conducted with appropriate safeguards in place.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: legal@responseloop.io